Privacy Policy
Last Update October 2026
Backswitch (“Backswitch”, “we”, “us”) is a holding company based in Jakarta, Indonesia that builds and owns Conexa, Zollo, Ontrust, Clarr and Kartt (our “group companies”). This Privacy Policy explains how we collect, use and protect personal information when you visit backswitch.io or contact us through it.
This policy covers backswitch.io only. Each group company operates its own website and services and has its own privacy policy.
1. Information We Collect
a. Information you give us
When you use our contact form or email us, we collect the details you provide: your name, email address, company name, the topic of your enquiry (for example client, investor, partnership or press) and your message. Contact form messages are delivered to our inbox by Web3Forms, a form-to-email service.
b. Information collected automatically
When you browse our website, we use cookies and analytics tools (Google Analytics) to collect technical information such as the pages you visit, the links you click, your browser and device type, your approximate location derived from your IP address, and the website that referred you.
2. How We Use Your Information
We use your information to:
a. Respond to your enquiry and follow up on it.
b. Direct your enquiry to the right group company when it concerns their services or products.
c. Communicate with investors, partners and press who contact us.
d. Understand how our website is used and improve its content and performance.
e. Keep our website secure and comply with our legal obligations.
3. Sharing Your Information
We never sell or rent your personal information. We share it only:
a. With our group companies, when your enquiry concerns them — for example, a client enquiry about tax and legal services may be passed to Zollo.
b. With service providers that help us run this website, such as hosting, form delivery (Web3Forms) and analytics (Google Analytics) providers, who process it on our behalf.
c. When required by law or to protect our rights, users or the public.
4. Cookies & Analytics
We use cookies to measure and improve how our website is used. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on. Our website will continue to work without analytics cookies.
5. How Long We Keep Information
We keep enquiry details for as long as needed to respond to you and maintain our relationship, and then delete or anonymise them unless we are required to keep them longer by law. Analytics data is kept in line with our analytics settings.
6. Data Security
We use appropriate technical and organisational measures to protect personal information from unauthorised access, misuse or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, including Indonesia’s Personal Data Protection Law (Law No. 27 of 2022), you have the right to:
a. Access the personal information we hold about you.
b. Ask us to correct or delete it.
c. Withdraw your consent or object to how we use it.
d. Know how your information is processed.
To exercise these rights, contact us at contact@backswitch.io.
8. Links to Other Websites
Our website links to the websites of our group companies and to third parties. Those websites have their own privacy policies, and we encourage you to read them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Update” date.
10. Contact Us
For questions about this Privacy Policy or your personal information, contact Backswitch at contact@backswitch.io (Jakarta, Indonesia).